Terms and Conditions of Sale

Terms of Sale

Effective: January 2013

The limit of Focus Products Group International, LLC's ("Focus Products") responsibility for any purchases that you make on the website located at CreativeEscapeBath.com (the "Site") is set forth in these Terms of Sale and in the CreativeEscapeBath.com Terms of Use, as amended from time to time. By clicking on the “Place Order” button when purchasing a product or replacement part, you agree to all of such terms and conditions.

To Contact Us:  

Focus Products Group International, LLC
P.O. Box 53
West Bend, WI 53095-2780
866-385-1028
customercare@focuspg.com

 

Orders

Orders are initiated by customers through the Site or via mail.  Focus Products reserves the right to accept or reject any order. All products on the Site are available for purchase in the continental U.S., including Alaska and Hawaii, only.  All orders placed  will be processed within 2 business days. 

Products

Focus Products does not warrant the accuracy of any product description, regardless of where such description may occur, or the availability or quality of the products.  Focus Products may revise or discontinue any product or service at any time.   

Payment Methods

Focus Products accepts Visa, MasterCard, and Discover. To order by check or money order, please call customer service at 866-385-1028 to speak to a customer service representative for pricing information. Then, write to us with a note specifying the part or product number you wish to order and include your check or money order for the purchase price, any applicable tax and shipping charges as discussed with the customer service representative 

If payment is made by credit card and Focus Products does not receive payment from the applicable card issuer or its agents, or if payment is made by check and the check is not honored, you agree to pay all amounts due immediately upon demand in guaranteed funds.  Service charges may apply.

Sales Tax

The sale of merchandise will include sales tax if applicable.  Purchases not subject to sales tax may be subject to use tax and customers may be required to file use tax returns and pay use tax based on their state of residence.  Customers should consult their respective state taxing authorities regarding their use tax reporting and payment obligations.

Shipping

Orders are shipped by FedEx SmartPost.

Please allow 7 – 10 business days for standard FedEx SmartPost. We do not ship to P.O Boxes. All orders placed after 1 p.m. C.S.T will be processed the next business day.

International

Focus Products currently accepts order from and ships orders only within the continental United States, including Alaska and Hawaii. Please return to our Site for future updates on this policy.

30 Day Return Policy

All products and parts purchased directly from Focus Products include a satisfaction guarantee of 30 days from the date of purchase. Any products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from Focus Products website, you may return the item(s) directly to the company within 30 days of the date on which you purchased the product. Items must be returned in original condition and must include all original packaging, accessories and printed materials. Original shipping charges are non-refundable. A 10% restocking charge will be assessed for the return. (The restocking charge will not be applied to the return if it was a result of a Focus Products error.) This satisfaction guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items. Focus Products is not responsible for returned items that become lost in transit.

Please contact Customer Care at 866-385-1028 or at customercare@focuspg.com for a return authorization and return instructions.

Return shipping charges are not refundable. 

Product Warranty

Product 1 Year Limited Warranty   

Focus Products warrants this product from failures in the material and workmanship for one (1) year from the date of original purchase with proof of purchase, provided that the product has been used and maintained in conformity with the Instruction Manual. Any failed product will be repaired or replaced without charge at Focus Products' discretion, provided that the product has been used and maintained in conformity with the Instructions. This warranty applies to indoor household use only.

This warranty is null and void, as determined solely by Focus Products, if the product is damaged through accident, misuse, abuse, negligence, or if the product is altered in any way.

THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE, WHICH ARE HEREBY EXCLUDED. IN NO EVENT SHALL FOCUS PRODUCTS BE LIABLE FOR ANY DAMAGES, WHETHER INDIRECT, INCIDENTAL, FORSEEABLE, CONSEQUENTIAL, OR SPECIAL ARISING OUT OF OR IN CONNECTION WITH THIS PRODUCT.  In no event shall Focus Products' total liability to you for all damages exceed the greater of (a) $10.00, or (b) the amount paid by you to Focus Products for the product at issue.

If you think the product has failed or requires service within its warranty period, please contact the Customer Care Department at 866-385-1028, or e-mail us at customercare@focuspg.com. A receipt proving the original purchase date will be required for all warranty claims; hand written receipts are not accepted. You may also be required to return the product for inspection and evaluation. Return shipping costs are not refundable. Focus Products is not responsible for returns lost in transit.

Warning

To prevent personal injury or property damage, read and follow the instructions and warnings in the product care and use instructions and on the product.

Terms of Use

The general Terms of Use applicable to the Focus Products Site are incorporated herein by reference.

Focus Products
P.O. Box 53
West Bend, WI 53095-2780
866-385-1028
Customer Service E-mail: customercare@focuspg.com